Refund policy
At D'MAX LLC, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The product must be unused and in its original, sealed packaging.
- The item must be in the same condition that you received it.
- Proof of purchase or your order number is required.
For health and safety reasons, we cannot accept returns of opened or used dietary supplements unless the product arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number and photos of the item, and we will work quickly to resolve the issue with a replacement or refund.
Refunds
Once your returned item is received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Non-Refundable Items
The following items are not eligible for refunds:
- Opened or used supplements
- Products damaged due to misuse
- Gift cards (if applicable)
- Clearance or final sale items (if applicable)
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (such as receiving the wrong or a damaged item).
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:
D'MAX LLC
Email: contact@dmax.com